Deciphr’s products have been used by
Our benefits
Transform your CX at scale
Customer Service
Handle refunds, product inquiries, demos, and general customer care.
Live Chat Support
Provide real-time assistance to customers through live messaging.
Email Support
Respond to customer inquiries & resolve issues through email.
Help Desk Support
Offer first-line tech & non-tech problem-solving for customers.
Features
What makes Deciphr CX Special
Measurable Results
Drive key performance metrics
Decrease Average Handling Time (AHT)
Increase First Call Resolution (FCR) rates
Improve Customer Satisfaction Scores (CSAT)
Unify Fragmented Knowledge
Access information instantly across silos
Centralize all knowledge into one AI-powered platform
Automatically generate answers to customer questions, not just retrieving knowledge articles
Avoid wasting time on navigating multiple systems and databases
Accelerate Agent Onboarding
Get new hires up to speed faster
Train new agents on knowledge bases in days, not weeks
Give real-time access to best practices and product information
Never retrain your agents or update a knowledge base again
Reduce Average Handle Time
Empower agents to resolve issues efficiently
Generate AI-powered call summaries to minimize after-call work
Provide instant answers and next-best-action recommendations
Increase CSAT by improving first-call resolution
Measurable Results
Drive key performance metrics
Decrease Average Handling Time (AHT)
Increase First Call Resolution (FCR) rates
Improve Customer Satisfaction Scores (CSAT)
Unify Fragmented Knowledge
Access information instantly across silos
Centralize all knowledge into one AI-powered platform
Automatically generate answers to customer questions, not just retrieving knowledge articles
Avoid wasting time on navigating multiple systems and databases
Accelerate Agent Onboarding
Get new hires up to speed faster
Train new agents on knowledge bases in days, not weeks
Give real-time access to best practices and product information
Never retrain your agents or update a knowledge base again
Reduce Average Handle Time
Empower agents to resolve issues efficiently
Generate AI-powered call summaries to minimize after-call work
Provide instant answers and next-best-action recommendations
Increase CSAT by improving first-call resolution
Measurable Results
Drive key performance metrics
Decrease Average Handling Time (AHT)
Increase First Call Resolution (FCR) rates
Improve Customer Satisfaction Scores (CSAT)
Stats
The possibilities you can achieve with Deciphr CX
25%
Increase in CSAT
40%
Reduced cost to serve
80%
Improved net retention
4x
Faster troubleshooting
“With Deciphr CX we are able to continue to make support as our differentiator even as we scale”
BPO Executive
BPO Executive, 20 Years of Experience
Get answers in real-time
Help your team handle important questions easily—with quick adoption time.
Industries
Who We Help
Public Sector
Deciphr CX empowers public sector agencies with real-time AI support—resulting in shorter response times and increased satisfaction.
Retail
Retail firms leverage Deciphr CX to equip agents with instant, accurate responses, enhancing customer interactions and reducing handling times.
Financial Services
Deciphr CX streamlines customer support by providing real-time, AI-driven knowledge, reducing resolution times and ensuring compliance across complex inquiries.
