Superior service, increased retention, maximized revenue
Transform your support center with AI-enhanced assistance
Deciphr CX’s innovative real-time AI agent leverages advanced machine learning to provide immediate answers about your product features, pricing tiers, and technical issues, decreasing resolution times and ensuring consistent, high-quality customer interactions across all support channels.
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Live transcription and knowledge base synthesis
Revolutionize your SaaS customer support by harnessing Deciphr CX’s capability to listen, transcribe, and understand ongoing conversations while instantly accessing your complete product documentation, feature updates, and API references.
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Accelerate agent onboarding and continuous learning
Our AI-powered platform significantly reduces training duration on complex SaaS products, facilitates rapid knowledge updates for new features and integrations, and empowers agents with real-time, context-sensitive information to handle technical queries with ease.
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Enhance agent performance with instant, precise responses
Deciphr CX’s ultra-fast AI generates customized scripts and recommended replies within moments, allowing agents to prioritize empathy and relationship-building while delivering accurate information on SaaS implementations, troubleshooting, and best practices.
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Extract valuable insights from every customer engagement
Maximize the potential of your support center data with Deciphr CX’s sophisticated analytics, revealing patterns in feature usage, identifying knowledge gaps in product documentation, and continuously refining your SaaS customer experience strategy.
Request a demoAI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
Data from Zendesk