Deciphr CX

Transform every call into a strategic advantage

Harness the power of instant speech-to-text technology to unlock unprecedented levels of customer understanding and service excellence.

Instant conversation capture

Our advanced AI technology transforms spoken words into text in real-time, allowing agents to follow along with the conversation as it unfolds. This immediate transcription enables agents to:

Quickly grasp complex customer inquiries
Review important details without interrupting the call flow
Focus on building rapport while having a visual aid for reference

Enhanced comprehension and accuracy

With Real-Time Call Transcription, agents can:

Overcome challenges like background noise or accents
Double-check specific information mentioned by the customer
Ensure they've captured all relevant details accurately

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Seamless Integration with Agent Workflow

Decipher Assist's transcription feature integrates smoothly into existing call center platforms, appearing alongside other essential tools. This allows agents to:

Access transcripts without switching between multiple applications
Highlight or tag important sections for quick reference
Use transcripts to guide their responses and next steps

Improved customer experience

By leveraging Real-Time Call Transcription, agents can deliver superior service by:

Responding more precisely to customer needs
Reducing the need to ask customers to repeat information
Providing a more personalized interaction based on captured details

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Accelerated issue resolution

Our transcription feature empowers agents to:

Quickly identify the core of the customer's problem
Reference past interactions or similar cases more efficiently
Formulate solutions faster, leading to shorter call times and higher satisfaction

Post-call benefits

The value of Real-Time Call Transcription extends beyond the live interaction:

Reducing the need to ask customers to repeat information
Agents can review transcripts to ensure all action items are addressed
Customer insights can be easily extracted for continuous improvement initiatives

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Decipher Assist's Real-Time Call Transcription transforms every customer interaction into an opportunity for excellence, enabling your agents to provide unparalleled service with confidence and precision.