Features > Call Summary
Unlock insights from every conversation
Transform raw call data into strategic assets—gain comprehensive, actionable insights with lightning-fast processing.
Revolutionize how you capture, analyze, and utilize crucial information from every customer conversation.
Instant, comprehensive call recaps
Deciphr Assist's AI listens attentively to each call, capturing key details with remarkable accuracy. Within seconds of call completion, our system generates a concise yet thorough summary, highlighting:
Primary customer inquiries
Key discussion points
Resolution steps taken
Call outcomes and next actions
Boost agent productivity
Eliminate time-consuming manual note-taking and post-call documentation. Our AI assistant handles the heavy lifting, allowing your agents to:
Focus entirely on customer interactions during calls
Reduce after-call work (ACW) time significantly
Quickly review accurate call summaries for follow-ups
Enhance quality assurance and training
Empower your supervisors and QA teams with consistent, objective call data—allowing them to:
Easily identify trends in customer inquiries and pain points
Assess agent performance based on comprehensive call summaries
Utilize AI-generated insights for targeted coaching and training
Seamless CRM integration
Deciphr Assist doesn't just create summaries - it seamlessly integrates them into your existing workflows:
Automatically populate CRM records with detailed call recaps
Ensure all customer interactions are properly documented
Enable smooth handoffs between agents and departments
Continuous improvement through AI learning
Our system gets smarter with every call, constantly refining its summarization capabilities:
Adapt to your industry-specific terminology and customer needs
Improve accuracy and relevance of summaries over time
Stay ahead of emerging trends and customer concerns
Drive data-informed decision making
Transform raw call data into actionable business intelligence:
Identify upsell opportunities and common customer pain points
Track the effectiveness of new products, services, or policies
Make informed decisions to improve customer satisfaction and retention
Decipher Assist's Real-Time Call Transcription transforms every customer interaction into an opportunity for excellence, enabling your agents to provide unparalleled service with confidence and precision.