Streamline your contact center's legal compliance
Integrated compliance monitoring
Swiftly identify any compliance violations supported with clear evidence, rationale, and excerpts from conversations—enabling your QA teams to quickly correct discrepancies and maintain regulatory standards.
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Advanced data redaction
Compliance with PCI DSS imposes restrictions on contact centers regarding the handling of sensitive payment information such as CVV and PIN data. Trust Deciphr CX's automatic redaction capabilities to securely remove confidential PSI/PII during interactions while preserving the overall discussion’s context.
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Agent activity recording
Improve oversight of compliance by thoroughly assessing agent interactions with synchronized audio and video clips. Uphold internal protocols and regulatory adherence seamlessly without revisiting compliance strategies repeatedly.
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Compliance education
The Deciphr CX training module enables the identification of instances where agents stray from procedures or neglect regulations. Using modules, formulate training and development plans based on identified gaps to foster agent performance—while ensuring that agents receive ongoing instruction regarding evolving regulatory frameworks.
Request a demoAI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
Data from Zendesk