Core Security features
Safeguarding sensitive data
Deciphr CX takes customer confidentiality seriously. Personal identifiers such as names, locations, and financial details are systematically obscured
Rigorous vulnerability assessments
We collaborate closely with cybersecurity experts to detect potential weaknesses in our software and infrastructure, adhering to industry-leading standards
Granular access controls
We employ role-based permissions with comprehensive audit trails to restrict data access. Customer information is managed under the principle of minimal necessary access
Secure development practices
Deciphr has established protocols for secure software development. Peer code reviews are mandatory, and all developers undergo training in best security practices
Comprehensive data protection
All customer information is encrypted both in storage and during transmission. Data exchanged between Deciphr and third-party applications is always secured
Fortified infrastructure
Our cloud-based infrastructure undergoes thorough vulnerability testing. Server and resource access is tightly controlled using advanced identity management policies
Regulatory compliance
Deciphr CX is committed to meeting the highest data security standards across various industries and regulatory frameworks
DECIPHR’s PRODUCTS HAVE BEEN USED BY
AI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
Data from Zendesk