Revamp your contact center with real-time AI Assistance
Comprehensive insights, one platform.
Our intuitive dashboard provides a holistic view of agent performance, highlights crucial customer interactions, and enables you to track team-specific metrics, ensuring a consistent customer experience across all support channels.
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Tailored analytics for strategic decision-makers
Create customized dashboards using your conversation data to gain deep insights into voice calls, emails, and chat interactions – from team efficiency to individual agent quality scores.
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Real-time knowledge retrieval. Powered by advanced AI.
Deciphr CX's cutting-edge AI instantly accesses your entire knowledge base during live customer interactions across all channels (call, chat, or email) – delivering accurate, contextual responses within seconds. Our system also identifies key moments in each conversation, highlighting critical agent behaviors and significant customer sentiments.
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Enhance your quality assurance process
Gain unparalleled visibility into customer-agent interactions. Thoroughly examine ticket handling processes to uncover coaching opportunities, identify gaps in agent resources and workflows, optimize agent experiences, and ultimately boost customer satisfaction.
Request a demoAI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
56% of CX leaders are already exploring new generative AI vendors for their CX tools
65% of CX leaders see AI as a strategic necessity that has made previous CX operations obsolete
AI can potentially lower client acquisition costs by up to 50%
AI can reduce average handle time (AHT) in contact centers by up to 40%
Data from Zendesk